{"id":4853,"date":"2025-05-07T10:30:37","date_gmt":"2025-05-07T14:30:37","guid":{"rendered":"https:\/\/lcn.today\/interruption-services-saaq-montreal\/"},"modified":"2025-05-07T10:30:37","modified_gmt":"2025-05-07T14:30:37","slug":"interruption-services-saaq-montreal","status":"publish","type":"post","link":"https:\/\/www.lcn.today\/fr\/interruption-services-saaq-montreal\/","title":{"rendered":"\u00ab\u00a0Mise \u00e0 jour sur l’interruption des services de la SAAQ \u00e0 Montr\u00e9al : Quels services sont encore disponibles ?\u00a0\u00bb"},"content":{"rendered":"
\n

Les automobilistes montr\u00e9alais ont fait face \u00e0 d’importantes perturbations de service aujourd’hui, la Soci\u00e9t\u00e9 de l’assurance automobile du Qu\u00e9bec (SAAQ)<\/b> ayant subi des probl\u00e8mes techniques g\u00e9n\u00e9ralis\u00e9s affectant les services en personne et en ligne. La panne a d\u00e9but\u00e9 t\u00f4t ce matin, laissant de nombreux Montr\u00e9alais dans l’impossibilit\u00e9 d’acc\u00e9der aux services essentiels li\u00e9s aux v\u00e9hicules et aux permis.<\/p>\n

\u00ab C’est absolument chaotique \u00bb, a expliqu\u00e9 Marie Tremblay, qui a attendu trois heures au bureau de la SAAQ du boulevard Ren\u00e9-L\u00e9vesque avant d’apprendre la d\u00e9faillance g\u00e9n\u00e9rale du syst\u00e8me. \u00ab J’ai pris cong\u00e9 pour renouveler mon permis, et maintenant je vais devoir tout recommencer. \u00bb<\/p>\n

Les probl\u00e8mes techniques proviennent de ce que les responsables de la SAAQ ont d\u00e9crit comme \u00ab une d\u00e9faillance critique du serveur \u00bb affectant leur base de donn\u00e9es centrale. Selon le porte-parole Jean-Philippe Lavoie, les techniciens travaillent depuis t\u00f4t ce matin pour r\u00e9tablir les fonctionnalit\u00e9s.<\/p>\n

\u00ab Nous comprenons les d\u00e9sagr\u00e9ments que cela cause au public \u00bb, a d\u00e9clar\u00e9 Lavoie. \u00ab Notre priorit\u00e9 est de r\u00e9tablir le service complet le plus rapidement possible tout en assurant la protection de l’int\u00e9grit\u00e9 des donn\u00e9es. \u00bb<\/p>\n

Cette panne survient \u00e0 un moment particuli\u00e8rement difficile, alors que de nombreux Montr\u00e9alais se pr\u00e9parent pour les voyages d’\u00e9t\u00e9 et les immatriculations saisonni\u00e8res. Le moment ne pourrait \u00eatre pire pour Pascal Nguyen<\/b>, livreur local, qui s’est retrouv\u00e9 dans l’impossibilit\u00e9 de compl\u00e9ter les documents requis pour le renouvellement de son permis commercial.<\/p>\n

\u00ab Chaque jour o\u00f9 je ne peux pas conduire repr\u00e9sente un manque \u00e0 gagner \u00bb, m’a confi\u00e9 Nguyen devant le centre de service ferm\u00e9 du boulevard Saint-Laurent. \u00ab Ils devraient avoir de meilleurs syst\u00e8mes de secours pour les services essentiels. \u00bb<\/p>\n

Bien que la plupart des services restent indisponibles, les responsables de la SAAQ ont confirm\u00e9 que certaines fonctions d’urgence sont toujours op\u00e9rationnelles. Plus pr\u00e9cis\u00e9ment, la police et les services d’urgence autoris\u00e9s maintiennent l’acc\u00e8s aux v\u00e9rifications de base d’immatriculation des v\u00e9hicules via des syst\u00e8mes secondaires.<\/p>\n

Pour les citoyens ordinaires, cependant, les options sont limit\u00e9es. Ceux qui ont besoin de documents imm\u00e9diats pour des comparutions au tribunal ou des exigences l\u00e9gales devraient se rendre au centre de service le plus proche<\/a>, o\u00f9 le personnel d\u00e9livre des confirmations temporaires sur papier pour les situations urgentes.<\/p>\n

Ma\u00eetre Sophie Bergeron, avocate en droit de la circulation \u00e0 Montr\u00e9al, a conseill\u00e9 \u00e0 ses clients de documenter leurs tentatives d’acc\u00e8s aux services de la SAAQ. \u00ab Gardez des traces de vos visites ou tentatives en ligne \u00bb, a-t-elle recommand\u00e9. \u00ab Cela aidera si vous faites face \u00e0 des p\u00e9nalit\u00e9s en raison de retards de documentation ind\u00e9pendants de votre volont\u00e9. \u00bb<\/p>\n

La SAAQ s’attend \u00e0 ce que la plupart des services reprennent demain matin, bien que la restauration compl\u00e8te puisse prendre plus de temps. L’agence pr\u00e9voit d’\u00e9tendre les heures de service dans les principaux centres de Montr\u00e9al pour faire face \u00e0 l’arri\u00e9r\u00e9 une fois les syst\u00e8mes r\u00e9tablis.<\/p>\n","protected":false},"excerpt":{"rendered":"

Les automobilistes montr\u00e9alais ont fait face \u00e0 d’importantes perturbations de service aujourd’hui, la Soci\u00e9t\u00e9 de l’assurance automobile du Qu\u00e9bec (SAAQ) ayant subi des probl\u00e8mes techniques g\u00e9n\u00e9ralis\u00e9s affectant les services en personne et en ligne. La panne a d\u00e9but\u00e9 t\u00f4t ce matin, laissant de nombreux Montr\u00e9alais dans l’impossibilit\u00e9 d’acc\u00e9der aux services essentiels li\u00e9s aux v\u00e9hicules et […]<\/p>\n","protected":false},"author":9,"featured_media":4851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[898,1201,1206,1191,1204],"ppma_author":[241],"class_list":{"0":"post-4853","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-other","8":"tag-ikea-strike-montreal","9":"tag-panne-informatique","10":"tag-permis-de-conduire","11":"tag-saaq-outage","12":"tag-services-automobiles"},"_wp_attachment_metadata":null,"_wp_attached_file":null,"wpml_media_processed":null,"_wp_attachment_wp_user_avatar":null,"_wp_attachment_image_alt":null,"text_subscribed":null,"text_error":null,"text_invalid_email":null,"text_already_subscribed":null,"text_required_field_missing":null,"text_unsubscribed":null,"text_not_subscribed":null,"text_no_lists_selected":null,"_mc4wp_settings":null,"text_updated":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_menu_item_orphaned":null,"foxiz_menu_meta":null,"ao_post_optimize":null,"rank_math_title":null,"rank_math_pillar_content":null,"_pingme":"1","_encloseme":"1","ruby_live_blog":null,"rank_math_primary_category":null,"ppma_disable_author_box":null,"ruby_tagline":null,"ppma_boxes_layout_meta_value":null,"ppmacf_slug":null,"ppmacf_type":null,"ppmacf_field_status":null,"ppmacf_requirement":null,"ppmacf_social_profile":null,"ppmacf_schema_property":null,"ppmacf_rel":null,"ppmacf_target":null,"ppmacf_description":null,"ppmacf_inbuilt":null,"_wp_old_slug":null,"footnotes":null,"_form":null,"_mail":null,"_mail_2":null,"_messages":null,"_additional_settings":null,"_locale":null,"_config_errors":null,"_hash":null,"_config_validation":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"ppma_authors_name":"Am\u00e9lie Leclerc","foxiz_content_total_word":"476","_wpml_word_count":"570","_elementor_edit_mode":null,"_elementor_template_type":null,"_edit_lock":null,"_wp_page_template":null,"_elementor_page_settings":null,"_elementor_data":null,"_elementor_version":null,"_wpml_location_migration_done":"1","_elementor_css":null,"rank_math_og_content_image":null,"_top_nav_excluded":null,"_cms_nav_minihome":null,"_wp_old_date":null,"_last_translation_edit_mode":null,"rank_math_internal_links_processed":"1","rb_global_meta":null,"rank_math_analytic_object_id":null,"_elementor_template_widget_type":null,"_elementor_popup_display_settings":null,"_elementor_controls_usage":null,"rank_math_seo_score":null,"rank_math_description":"Perturbation des services SAAQ \u00e0 Montr\u00e9al : D\u00e9couvrez quels services restent disponibles malgr\u00e9 une panne majeure. 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